Shipping Policy

T-Shirts and other Physical Merchandise

After ordering online, you will receive 2 email confirmations – one from eWAY and one from us containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 3 working days.

If you wish to query a delivery please contact us at info@sydneybluesandrootsfestival.com.

VIP Cards

After ordering online, you will receive 2 email confirmations – one from eWAY and one from us containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. The cards will need to be picked up from the merchandise desk on arrival to the Festival or can be picked up anytime during the month of November at “Blues Central” – The Hawkesbury Hotel (Cnr George & Tebbutt Streets, Windsor). Please bring your receipt and a photo ID for confirmation.


Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please email us at info@sydneybluesandrootsfestival.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to the VIP Card* or goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit &therefore advise you take out shipment registration of insurance with your postal carrier. The Sydney Blues and Roots Festival will not be responsible for parcels lost or damaged in transit if you choose not to insure.

* The VIP Card is non-refundable.